Zoho, on the other hand, is mostly about community forums, FAQs, tutorials and tips.Įspecially at the cheaper end of the plans, you get more customer service options with Pipedrive than with Zoho. Advanced paid plans get phone support and an implementation program. There is an online help center, and their in-app support is available in 22 languages. Zoho vs Pipedrive Customer supportīeginning with Pipedrive, you get 24/7 live chat support on all of their plans. This is good for 3 users, and it gets you things like sales force automation tools and a basic CRM set of features.Ĭlear winner here, with Zoho CRM being the only one of the two that has a free basic CRM package. Zoho, on the other hand, does offer a free plan. Pipedrive does not seem to offer a free version of their CRM system. Pricing is pretty similar between the two platforms, but Zoho’s bundles end up offering more value per dollar than Pipedrive’s add-on options. Pipedrive also offers add-ons at a per company per month billed annual rate. Pipedrive has similar pricing, with 5 plans that are $14.90, $27.90, $49.90, $64.90 and $99, all per user for an annually-paid subscription. Zoho CRM has 4 standard CRM plans from $14, $23, $40 and $52 per user per month billed annually, as well as 2 bundle plans that include more custom marketing, sales and customer service apps for $28 for 2 users per month billed annually, and $57 per user per month billed annually. Here’s a basic overview table for Zoho CRM vs Pipedrive:Ħ plans, starting at $14 per user per month billed annuallyĥ plans, starting at $14.90 per user per month billed annually The web-based CRM tools are often user-friendly and highly effective, like their email marketing automation segmentation or their workflow builder. In a similar vein, your typical Pipedrive CRM review also compliments its ease of use and sleek look and feel. It gets praise for its design, its intuitive features, and its wide range of functionality, especially when it comes to working alongside other Zoho tools in everything from workflow builders, and project management to BI analytics. When reading a Zoho CRM review, you realize there is a reason this is one of the most popular web-based CRM and sales software systems. The main difference between Pipedrive and Zoho is that Pipedrive is primarily a sales and email software with some basic CRM tools, while Zoho is a suite of apps, and Zoho CRM is their customer relationship management app that works alongside their many sales, marketing, and support packages. What is the difference between Zoho and Pipedrive?
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